FAQ

Frequently Asked Questions By Customers

Getting this error on order page: “Please select currency you want to pay with below – BTC/ETH/TRX. If you have other crypto currency that is not supported, you can exchange on Trekapt Exchange”

This appears when you haven’t selected the currency you want to pay with on the checkout page . Select the currency – BTC/ETH/TRX to checkout.

Please select currency you want to pay with below - BTC/ETH/TRX. If you have other crypto currency that is not supported, you can exchange on Trekapt Exchange

How to buy on Trekapt?

  To buy on Trekapt, you need an account. Which you can create here. https://trekapt.co.zw/my-account-2/

  Go to the shop page here: https://trekapt.co.zw/shop and find the products/services you want. Add to cart and go to the checkout page.

 Fill in your details as required. Choose the cryptocurrency you want to pay with(BTC/ETH/TRX). If you have other cryptocurrency that we do not support at the moment you can use our exchange here https://exchange.trekapt.co.zw.

  Click the “place order” button. You will be redirected to the payment page. You can scan the QR with your wallet or you can click to pay. You can also copy the address to send and amount there. NOTE: Do not edit the amount. If you had chosen the wrong crypto to pay with on the previous page, you can switch that at the top of the page.

  After payment, your order status will be updated and you can wait to here from the vendor/Admin regarding your order. You will automatically have access if its a downloadable product.

How to deposit into my Trekapt wallet

To deposit into your Trekapt Wallet, Login to your Account.
Go to My Account
Click My Wallet
Then Wallet Topup
Enter the amount you want to deposit into your wallet and Click add
Fill in your details and complete checkout
Send the funds to the generated address (you can also scan it) and when we receive your funds, they will be automatically credited.

How to withdraw from my Trekapt Wallet

To withdraw form your Trekapt account, login and navigate to MY Account.

Click on My Wallet

Click on Withdraw at the bottom

Before you can Withdraw, you need to enter your BTC wallet address to receive the funds we will be sending you (check the example picture below). BTC Transactions are irreversible so make sure you provide the correct address.

Go back to the Withdraw request tab and enter the amount you would like to withdraw. Click Submit request. We will send your BTC as soon as possible after receiving your withdrawal request.

How to buy on Trekapt

To buy on Trekapt, you need an account. Which you can create here. https://trekapt.co.zw/my-account-2/

  Go to the shop page here: https://trekapt.co.zw/shop and find the products/services you want. Add to cart and go to the checkout page.

  Fill in your details as required. Choose the cryptocurrency you want to pay with(BTC/ETH/TRX). If you have other cryptocurrency that we do not support at the moment you can use our exchange here https://exchange.trekapt.co.zw.

  Click the “place order” button. You will be redirected to the payment page. You can scan the QR with your wallet or you can click to pay. You can also copy the address to send and amount there. NOTE: Do not edit the amount. If you had chosen the wrong crypto to pay with on the previous page, you can switch that at the top of the page.

  After payment, your order status will be updated and you can wait to here from the vendor/Admin regarding your order. You will automatically have access if its a downloadable product.

Frequently Asked Questions by Vendors

When can i withdraw funds from sales?

You will be allowed to withdraw funds after 2 days from order completion date. All orders that have matured (orders that are 2 days old) will be displayed on the withdraw page. Tick them and click request withdrawal. A Notification will be sent to the admin and the admin will approve the withdrawal request. We may contact you to verify your BTC wallet address if required.

How to add a product or service to my store

To add a product or service to your store,
Log into your store dashboard from this page: https://trekapt.co.zw/home/my-account-2/
Go to products>>Add new from the menu on your left
For downloadable products, tick the “downloadable” option otherwise leave those fields unticked
Enter your product title
Enter price in USD
To your right, click the picture icon to upload product image
Write a short description about your product or service
Choose your product or service’s category to your right
Write a full description if you want under description
Under inventory tab at the bottom, tick “manage stock” option if you have a limited number of those products in stock and enter the number under “Stock Qty” (Stock Quantity)
If its a downloadable product, click the downloadable tab and upload the file.
Explore and fill the other fields like shipping, policies etc if you want
When you are done, click the submit button.

How to withdraw my earnings

Vendors can now withdraw their earnings after 24 hours from order completion time.

To withdraw,
Log into your store dashboard
Go to payments (left menu )
Click on BTC withdrawal (top right)
All the orders that are 24 hours or older will appear there. Mark the orders whose earnings you want to withdraw
submit

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